Help & Support

• macOS 13 Ventura or later
• Apple silicon: M1 or later
• Intel: quad-core i5 or i7, 2018 or later
• Memory: 8 GB minimum, 16 GB recommended

The installer is a universal app, so it runs natively on both Apple silicon and Intel with no Rosetta needed. Time Distortion Portal is Mac only for now.

1. Open the downloaded Time-Distortion-Portal.dmg.
2. Drag Time Distortion Portal into your Applications folder.
3. Eject the disk image, then open the app from Applications (or Launchpad).

The first time you open it, macOS asks whether you're sure you want to open an app downloaded from the internet. Click Open. The app is signed and notarised by Apple, so you'll only see this once.

This almost always comes from one of two things:

• Running it from inside the disk image. Drag it to Applications first and open it from there.
• An incomplete download. Delete the .dmg, download it again, and install from the fresh copy.

If macOS still blocks it, open System Settings › Privacy & Security, scroll down, and click Open Anyway next to the message about Time Distortion Portal.

Still stuck? Email us with a screenshot of the message and your macOS version.

Only to sign in the first time on each Mac. After that it works offline, which is handy for studios and off-grid setups.

With a purchased licence the app checks in with your account whenever it's online. If a Mac goes more than 30 days without a connection, it will ask you to connect once, and then you're straight back in.

Yes. Press ? in the app at any time to open the shortcuts panel, or download the keyboard shortcuts sheet (PDF) to print or keep beside your keyboard. It's also in the app under Help › Keyboard Shortcuts (PDF).

• Allow up to 10 minutes for it to arrive.
• Check your junk or spam folder, and any Promotions or Updates tabs.
• Make sure the address you signed up with is spelled correctly.

If it still hasn't arrived, email us from the address you signed up with and we'll confirm the account for you.

On the app's sign-in screen, click Forgot email or password? and enter your email. We'll send a reset link, which is valid for one hour. Set your new password, then come back to the app and sign in.

Not sure which email you used? Email us and we'll help you find it.

Create an account in the app and you get 7 days with the full app and the Core Library. No card needed.

When the trial ends, the app asks you to buy it to keep going. Buy with the same account you used for the trial, then sign in again and everything carries on.

Your licence covers up to five Macs of your own. If you've replaced a machine or reinstalled macOS, an old activation may still be using a slot.

When all five are in use, the app lists them for you. Click Deactivate next to one you no longer use and you're straight in. You can manage your Macs at any time in Preferences > Account too.

A deactivated Mac can still be used again later. Open the app on it and it takes a slot back, as long as one is free.

Using an older version of the app, or can't see the list? Email us from your account address and tell us which Mac you no longer use. We'll free up the slot.

The app couldn't check your account with our server. Usually that's because the Mac is offline, or a network (hotel, venue or office Wi-Fi) is blocking the connection.

Connect to the internet and click the button to try again. Once your account has been verified on a Mac, it keeps working offline for up to 30 days at a time.

Open Preferences (⌘ ,). The Account section shows who you're signed in as, with a Log out button. Sign back in with the account you want.

The most common reason is buying with a different account from the one signed in to the app. Open Preferences (⌘ ,) and check the Account section. If the email doesn't match the one you bought with, log out and sign in with the account you used at checkout.

If the account does match, quit and reopen the app while online. If it still shows the trial, email us with the email address you bought with and we'll sort it out.

No. It's a one-off purchase and the app is yours to keep. Your purchase includes a year of updates. After that year, the version you have keeps working for good.

Yes. Sign in with the same account on each Mac you own, up to five. Your licence is personal, so please don't share your account with other people.

The app checks for updates when it opens and offers to install any that are included in your plan. To check yourself, choose Time Distortion Portal › Check for Updates… from the menu bar.

To see which versions your plan covers, open Preferences and look at Update plan in the Account section.

This appears when a newer version is released after your year of included updates has finished. The version you already have carries on working exactly as before.

If you bought the app within the last year and see this message, something's wrong on our side. Please email us and we'll fix it.

The free trial is there so you can try everything before you buy, so purchases are generally final once the app is activated. This doesn't affect your statutory rights. If something has gone wrong with your purchase, email us and we'll put it right. The details are in our Terms of Service.

Email support@galactiv8.love from your account address and we'll remove your personal data. Our Privacy Policy explains what we keep and why.